Job Information
Carrier Service Transformation Leader - Parts in Charlotte, North Carolina
Country:
United States of America
Location:
CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Carrier’s Commercial HVAC service business is currently seeking a dynamic and experienced leader to function as the focal for parts transformation projects. The successful candidate will identify and lead projects and processes resulting in a step change in delivery, logistics and financial results for the service team. The candidate will be able to think strategically, create and execute project plans, track results and support execution when needed. This is an exciting, high visibility opportunity for a candidate that can successfully navigate both strategic projects and tactical day to day requirements.
Key Responsibilities:
Function as the parts focal for the CHVAC Americas service network, support both leadership and local market-based stakeholders
Formulate strategies to improve parts supply to the service business
Identify, prioritize and lead key transformational projects including (but not limited to):
Parts staffing requirements onsite in local markets
Virtual/physical consignments,
Logistics to the field service network, including truck stock, pick-up/drop-off and targeted inventory depots
Demand planning
Generate business case(s) and leadership approval materials for proposed projects
Define and document critical processes, including (but not limited to):
Collection and aggregation of near and long-term parts requirements from across the region
Demand forecast generation for use by internal partners
Critical parts cadence that includes prioritized needs, consistent delivery commitment updates, and closed-loop communication to the field
Critical parts escalation including triggers
Lead the creation of parts-related metrics and analytics, including:
On-time parts delivery performance
Forecast fulfillment
Downstream impact of supply on service execution and revenues
Identify, drive and document business-process improvements
Support local markets with warehouse organization and logistics improvements
Work closely with internal supply partners to ensure aligned strategies and successful day to day execution
Required Qualifications:
Bachelors’ degree
5+ years of experience in Aftermarket parts demand planning and logistics
3+ years experience managing various project types, including digital technology, service sales and/or service operations
3+ years of experience with practical project management methodologies, best practices and tools including passport and agile
3+ years of experience managing and influencing of non-direct reporting resources
3+ years of experience working with MSOffice tools, PowerPoint, and Excel, project collaboration tools (Monday.com, Asana, MIRO)
Preferred Qualifications:
Degree in operations, business, finance, or related fields
Comprehensive aftermarket parts and supply chain experience
Experience managing projects through the full project lifecycle
Strive for continuous improvement and prioritize time management
Knowledge of HVAC and/or service industry is a plus
Capability to both develop strategies and drive tactical execution
Effective project management skills
Ability to link a series of projects into a cohesive program
Superior problem-solving skills and resourcefulness
Ability to conduct events and workshops with cross-functional teams
Storytelling and communication appropriate to various levels of the organization
Cross-functional and cross-cultural engagements
Ownership and superior ability to drive results
Demonstrated capability to successfully pivot between functional topics (including, sales, operations, service, factory, finance)
Knowledge of aftermarket and service
Critical thinker with strong attention to detail
Strong interpersonal and communication skills
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RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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