AMVETS Jobs

Senior Genesys Developer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Location: Charlotte, NC

Job Description

• Will be responsible for design development and optimization of Genesys-based contact center solutions ensuring the systems are robust scalable and efficient.

• Will be responsible for complex integrations customizations and troubleshooting of Genesys Cloud and Genesys Engage platforms as well as mentoring junior developers.

• Extensive hands-on experience with Genesys platforms and a strong understanding of contact center technologies.

Key Responsibilities:

• Lead Genesys Development: Take ownership of designing developing and maintaining Genesys solutions (Genesys Cloud Genesys Engage or Genesys on-premises) for enterprise contact centers.

• Customization and Integration: Create advanced customizations using Genesys scripting languages (e.g. GVP GML CCXML) and integrate Genesys with various third-party applications (CRM WFM Databases etc.).Mentor and Support Junior Developers: Provide technical leadership guidance and mentorship to junior developers and cross-functional teams on Genesys development and best practices.Troubleshooting and Issue Resolution: Resolve complex technical issues identify system bottlenecks and implement performance improvements to ensure smooth operations.

• System Architecture and Design.

• Collaborate with architects and other senior developers to design scalable efficient and reliable contact center systems and integrations.

• API Integration and Development.

• Develop and maintain custom APIs for integrating Genesys platforms with internal and third-party systems including CRM databases and analytics tools.

• Monitoring and Performance Tuning.

• Ensure the Genesys environment operates at optimal performance including analyzing system logs optimizing configuration settings and troubleshooting errors.

• Collaboration with Stakeholders.

• Work closely with business analysts project managers and other departments to gather requirements design solutions and deliver high-quality products that meet business needs.

• Create and maintain detailed technical documentation for all custom development system architecture integrations and best practices.

• Stay Updated on Genesys Features: Keep current with the latest updates in Genesys platforms and evaluate how new features and tools can improve systems and processes.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Ref. code: 184089

Posted on: Mar 12, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Atlanta, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.