Job Information
Bank of America Operations Consultant in Charlotte, North Carolina
Operations Consultant
Charlotte, North Carolina;Phoenix, Arizona
Job Description:
The CashPro Connect Global Operations team responsible for supporting a 24x7 operation and resolving Client inquires for all CashPro Connect products.
Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work.
Bachelor degree or equivalent preferred. Individual typically has 3+ years of experience or EDI (Electronic Data Interchange) experience
Responsibilities:
Timely and accurate resolution of complex treasury problems that are often related to translation and/or movement of data between our Clients and the Bank as well as between internal systems.
Ability to track data through transformations to identify the root cause of a failure.
An expert on the CashPro Connect product suite with ability to collaborate with technical and non-technical business partners.
Weekly rotations to cover 24x7 on-call pager.
Working after normal business hours as needed to complete critical assignments.
Requirements:
Critical thinking and problem solving skills.
Detail oriented and strong individual processes to stay organized and complete all assignments.
Strong verbal and written communication skills. Skilled at building a technical response quickly with supporting evidence.
Excellent interpersonal skills to effectively coordinate and execute assignments with business partners.
Experience viewing various formatted files in a text editor to build an analysis about that data.
Undergraduate degree and/or relevant experience
Desired Skills:
CashPro Online Subject Matter Expert
Certified Treasury Professional (CTP)
Swift Certified – Experience accessing Swift FileAct / AMH
Experience working in FX Operations
Experience solving data transmission or encryption related issues
Other Qualifications:
Excellent presentation, problem solving skills as a leader. A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
Commitment to challenging the status quo and promoting positive change.
Experience working and managing teams in a global environment an asset.
Excellent interpersonal skills, positive mindset, and ability to drive employee engagement.
Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .