Job Information
TEKsystems Customer Support Coordinator in Charlotte, North Carolina
Description
A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person.
Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles. - SAP Experience a plus
Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
Communicate with customers by tracking orders and shipments, troubleshooting and responding to all other questions, inquiries and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell's.
Provide backup support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
Job Complexity:
The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including: number of orders, buyers, distribution centers and the complexity of the customer account. The order entry method is mainly EDI, with the possibility of non-complex CRP accounts.
With guidance from the Team Leader, analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and Corporate guidelines.
Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the team leader in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing
Maintain monthly supply chain scorecard, with collaboration from Team Leader to monitor service performance, Customer program compliance, on time delivery.
Elevate to the customer supply chain manager cost savings opportunities around case pick, full pallet ordering and internal network optimizations
Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service risk
Skills
customer service, inventory management, order management, supply inventory software, supply chain, sap hana
Top Skills Details
customer service,inventory management,order management,supply inventory software
Additional Skills & Qualifications
Communicate in an effective, sophisticated, and nuanced manner to a diverse group of internal and external cross functional partners.
Leverage technology to make informed business decisions.
Excellent presentation skills (oral and written communication skills).
Demonstrate proficiency in key Microsoft platforms (including Excel) and general aptitude to use technology (e.g., Microsoft Suite of products, and sales-related software).
Partner with Business Development Manager, Zone Sales Manager, Market Sales Lead, retailers, warehouse teams and IDPs to proactively identify business constraints, opportunities, and needs.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.