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Truist CIAM- Phone Chanel Authentication Engineer in Charlotte, North Carolina

Req ID: R0071517

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Truist Client Identity and Access Management Team is developing and implementing game changing capabilities for our client experience. We are laser focused on providing client centric solutions which reduce fraud, increase client satisfaction, and are best of class in the financial industry. This role is responsible for developing and maintaining the technical IT/cyber security capabilities within the phone channel necessary for safeguarding the firm's information systems and applications, enabling our clients’ secure access to systems and applications, and helping to define policies and procedures related to CIAM functions.

REMOTE WORK OPTION AVAILABLE

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Ensure frictionless external client experience is incorporated into the program design and delivered across phone-channel applications (contact centers and IVRs).

  • Participate in efforts related to designing, planning, enhancing, and testing all cybersecurity technologies used in managing external client authentication.

  • Participate in the analysis of information to determine, recommend, and plan the use of new technologies, or modifications to existing equipment and systems that will provide capability for proposed project or work load, efficient operation and effective use of allotted resources

  • Participate in the implementation of new information security technologies or integration of existing technologies including initial configuration, installation, change management, and operational handoff

  • Take a new perspective on existing solutions to solve complex problems and exercise judgment based on the analysis (e.g. modeling, testing, etc.) of multiple sources of information.

  • Provide technical support of information security technologies, providing problem analysis and resolution in a timely manner and explain and interpret complex, difficult, or sensitive information.

  • Lead small cybersecurity projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives covering program design, testing, debugging and documentation.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-Remote

  • Bachelor’s degree and five years of experience with Client Identity and Access Management solutions or an equivalent combination of education and work experience

  • In-depth knowledge in applied enterprise information security technologies including but not limited to firewalls, intrusion detection/prevention systems, network operating systems, identity management, database activity monitoring, encryption, content filtering, and Mainframe security

  • Previous experience in planning and managing IT projects

Preferred Qualifications:

  1. CISSP, CISM, CISA or CRISC Certification

  2. Prior experience working with Phone/Voice authentication technologies

  3. Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate actions.

  4. Experience with security architecture related to protocols such as SAML, FIDO2, WebAuthN, SSH, SNMP, HTTP, SOAP, SOA, OAuth, XML, REST, WS-Security

  5. Agile methodology experience

  6. DevOps Pipeline deployment and Scrum team member experience

  7. Password-less MFA migration from legacy username and password

  8. IT GRC, Security Information management

  9. Financial IAM sector experience

  10. Lexis Nexis Threatmetrix experience

  11. Neustar Authenticator/Accountlink experience

  12. Nice Engage/RTA experience

Experience with cloud technologies, such as AWS in using AWS IAM, VPC, KMS, Secrets Manager services and AWS Certified Security Specialty

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Liftingþ Sitting(if checked, indicate frequency)

Constantly (More than 50% of the time)

☐ Standing(if checked, indicate frequency)

Choose an item.

☐ Walking(if checked, indicate frequency) Choose an item.

☐ Bending(if checked, indicate frequency) Choose an item.

☐ Lifting(if checked, indicate pounds)

Choose an item.

þ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.þ AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.þ Travel(Must select one)Minimal and up to 10%

Other Job Requirements / Working Conditions

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

© 2017 SunTrust Banks, Inc. All rights reserved.

SunTrust is federally registered service marks of SunTrust Banks, Inc.

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