AMVETS Jobs

Job Summary

The Assistant Director of Gift Shops Corporate Operations is responsible for overseeing all gift shops across multiple facilities and ensuring their profitability. This role involves providing guidance to management teams at various locations for retail gift shop operations. The Assistant Director continuously strives to enhance the 'Remarkable Patient Experience' by modifying gift shop departmental operations to meet or exceed patients and team members expectations.

This position is a 100% On-site position with mobility across the Novant Health footprint

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

• Education: 4 Year / Bachelors Degree, preferred. Bachelor’s degree.

• Experience: 5 years in a similar position or retail operations, required.

• Additional Skills/Requirements (required):

  • This is a 100% on site position with mobility across the Novant Health footprint.

  • Oversee operating profit targeted per square footage in all Shops, Production of quarterly reports from KPI Dashboard, develop quarterly update presentation for department executive leadership and recommends viable strategies with supporting options to improve the square footage profitability in a quarterly basis.

  • Participates in market committees for compliance and regulatory purposes

  • Supports the development of strategic direction for department operations to create a consistent Novant Health experience across all sites.

  • Manage the implementation of market-wide projects to improve performance within departments and the POS Counterpoint system.

  • Reviews and refines the Novant Health instance of Counterpoint to streamline processes and enhance patient and team member experiences.

  • Collaborates with DPS, Sourcing management, finance, and other departments to stay informed about technology and policy changes.

  • Oversees the budgetary process, problem-solving, re-engineering, planning, and goal setting for all gift shops.

  • Participates in the yearly development and ongoing maintenance of team goals and objectives.

  • Implements department strategies to maintain and manage key performance indicators.

  • Ensures high employee satisfaction results and gift shop profitability.

• Additional Skills/Requirements (required): Counterpoint professional proficiency.

Job Opening ID

78265