Job Information
Datavant PEND Management Coordinator - Remote in Charleston, West Virginia
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Participate in outbound and inbound calling campaigns
Retrieves charts from electronic medical record systems and compile medical records to send to other parties for coding
Log all call transactions into the designated computer software system(s)
Requests medical records by making outbound phone calls to provider groups and resolve schedule issues as required
Completes supplemental medical records requests using Excel files
Assist with providing updated member and provider information to operations teams as required, including researching bad data as necessary
Directs medical record requests to the responsible party
Resolves outstanding vendor pending request within a timely manner
Assist with resolving technical issues related to data reporting issues
Assist with ad hoc requests
Responsible to meet company set performance goals (KPIs)
Adhere to the Company's code of Conduct and policies and maintain HIPPA compliance What you will bring to the table:
High school diploma or equivalent
2+ year of experience in medical records, medical record coding or a related field, preferred
Prior outbound/sales/collections/call center experience preferred
Understanding of medical terminology and HIPAA medical privacy regulations, preferred
Proficient time management, problem solving and analytical skills
Self-motivated and dependable – must excel in a minimally supervised role
Schedule flexibility; schedule may include hours outside of normal shift and weekends
Ability to receive coaching from Supervisor in a constructive/positive manner
Exceptional attention to detail with high level of accuracy
Experience meeting changing requirements/priorities, and meeting deadlines
Ability to deal with personnel at all levels, exercise discretion of all confidential health information, and ensure compliance with HIPAA standards
Ability to multi-task with high degree of organization and time management skills
Proficient in entire MS Suite with heavy emphasis on Excel skills and Email Appreciation and understanding of the medical record retrieval industry
Clear and concise verbal and written communication skills
Ability to work autonomously in a fast-paced environment
Track, report and prioritize scheduled retrieval locations
Make independent decisions regarding the hoc documentation to Provider Group that contains Protected Healthcare Information (PHI) and Personally Identifiable Information (PII)
Ability to work on multiply long-term projects concurrently to include balancing resources and priorities to different projects along their life cycle
Excellent Time Management skills
Must be extremely detail oriented
Ability to Research and ungroup orgs, detailed understanding and competency in the use of Chart Finder
Exceptional Verbal and Written Communication skills
Assist with additional work duties or responsibilities as evident or required
Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
Work within client project management to create frameworks to ensure projects are completed on time
Comprehensive understanding of Datavant and Client processes to include intake methods/processes; the workflows between Outreach and
Onsite/Remote teams; Onsite/Remote workflows; Offsite Scheduling
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$16.29—$19.69 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .