Job Information
Darby Dental Supply Customer Care Representative in Chandler, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6454110\ Customer Care Representative\ \ US-AZ-Chandler\ \ Job ID: 2024-1369\ Type: Regular Full-Time\ # of Openings: 4\ Category: Customer Service/Relations\ Chandler\ \ Overview\ \
Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1948, as a single mail-order catalog in Brooklyn, New York. Over the course of several decades to follow, generations of founding family members continued to broaden the company to include medical, dental and pharmaceutical items, a Darby-branded line of products and the formation of the industrys first telesales team.
Today, Darby is one of the nations largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology, and repair services. Widely recognized for excellence in customer service, highly competitive prices, and innovative value-added solutions, Darby works with practices of all sizes, as well as a number of specialties, and government institutions.
Were a diverse group of down-to-earth, passionate people who move fast and look out for one another. We are firm believers in the idea that our success is achieved by taking care of our people and giving them the tools to take care of our customers. These values guide our work and contribute to our inclusive, open and honest culture.
\ \ Responsibilities\ \
Do you enjoy resolving problems? Are you a people person, someone that likes talking on the phone? Darby Dental Supply is looking to add a Customer Care Specialist to our awesome team in Chandler, Arizona. As a Customer Care Specialist, you will handle a variety of customer service issues including providing product and service information, resolving product and service issues, answering questions about shipments, price descriptions and accounts receivables. You will also be responsible for:
- Answer and handle incoming calls and emails, responding to customer questions or complaints in a prompt and courteous manner
- Process orders and up-sell/promote vendor specials
- Learn and utilize product information to cross sell and upsell products to customers
- Build relationships that increase account expansion, revenue growth and customer satisfaction
- Working closely with other departments to ensure timely resolution of customer issues.
- Assist internal and external customers with all inquiries related to their account (track packages, process returns, issue credits, process payments, promote our brands and company initiatives, handle email requests, etc.)
- Make outbound calls to vendors to help solve issues or obtain additional information
- Interface with customers via our website Live chat and email
- Other duties as assigned
\ \ Qualifications\ \
High School Diploma or equivalent, required
3 years customer service in a call center atomosphere preferred
Dental industry experience strongly preferred
Experience upselling or cross selling, preferred\<\ \
PI239701550
\ \ Darby Dental Supply is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.