Job Information
Robert Half Customer Service Manager in Chambersburg, Pennsylvania
Description
Customer Service Manager – Logistics Industry
Our client in the Chambersburg, PA area is seeking a dynamic and results-driven Customer Service Manager to lead the customer service team and optimize day-to-day operations. If you have strong leadership skills, logistics expertise, and thrive in fast-paced environments, we want you on our team!
Responsibilities:
As the Customer Service Manager, you will:
• Lead and Develop: Inspire and guide a team of customer service representatives to provide outstanding service and achieve team goals.
• Establish Standards: Design, implement, and enforce customer service policies and quality protocols.
• Resolve Issues: Address complex customer inquiries and complaints, delivering timely and effective resolutions.
• Optimize Operations: Supervise daily warehouse customer service operations to ensure accuracy, efficiency, and timely order processing.
• Utilize WMS Technology: Collaborate with logistics and warehouse teams to streamline workflows using the Warehouse Management System (WMS).
• Drive Improvements: Analyze service metrics and identify opportunities for process enhancements to boost satisfaction and performance.
• Recruit and Mentor: Build and develop a skilled team by recruiting, training, and conducting regular evaluations.
• Coordinate Internally: Facilitate seamless communication among office, operations, and transportation teams.
• Manage Client Relationships: Foster strong relationships with clients, understanding their needs and ensuring exceptional service delivery.
Requirements
Qualifications:
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (preferred).
• 5+ years of customer service management experience, ideally in logistics, supply chain or related industry.
• Proven leadership and team management skills.
• Strong communication, interpersonal, and analytical abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage priorities in a fast-paced environment effectively.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .