Job Information
Kuehne+Nagel GS Hosted Service Delivery Specialist (Pricing Coordinator) in Cebu, Philippines
BE PART OF OUR GROWING TEAM
Your Role
To provide procurement and analytical expertise and ensure timely and accurate data reports for procurement and allocation management to senior members. To assist and ensure ticket allocation to maintain the timely and quality service to the customers or requestors. To act as a shipping carriers liaison for transshipment escalations.
Your Responsibilities
Prepare booking and shipment reports daily to Australia Team in a timely manner to inform the AU team of current volume being moved.
Extract QT Utilization Report from Business Objects to send out to Trade and Pricing Team in order to monitor the number of quotation created and if within capacity.
Develop and run reports in Business Objects that includes but not limited to Port Omission Report and Blank Sailing Reports based on the carrier notices received and include analysis that can contribute to the management’s decision making and allocation directions.
Develop ad-hoc reports that is needed by the Senior Management for their analysis on shipment issues or status
Coordinate with other teams (Sales, Operations, Customer Service) for efficient resolution of tickets uploads needed for Customer booking and/or invoicing to ensure that it’s available on time and error-free.
Manage and supervise Zendesk ticket allocation within the team on a timely manner for fast resolution and to ensure that service level can meet the SLA (Service Level Agreement).
Identify and provide initial analysis on tickets aging 7 days and above to push the team’s ticket prioritization management.
Communicate with Shipping carrier senior point of contact for shipments with Trans Shipments longer than 15 days and escalate to Regional Shipping Carrier POC to avoid long shipment delays and Customer dissatisfaction.
Your Skills and Experiences
Graduate of Bachelor's Degree in Graduate of Bachelor's Degree in Engineering/Information Technology/Finance or any equivalent
Experience in IT coding languages and basic knowledge of Incoterms / Quotes/ Pricing and contracts
2 years working experience in Integrated Logistics/Finance and/or IT is preferred
Proficient in Microsoft (PowerPoint, Word) and Intermediate to Expert Level using MS Excel
Knowledge on Reporting and Project Management
Proficient in English language
Ability to explain complex information to relevant parties, establish priorities and accomplish multiple tasks and ability to work with demanding deadlines
Good Reasons to Join
We are looking for individuals with an eye for details and a passion for risk management. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.