Job Information
American Express Bilingual Customer Care Professional - Credit (Night Shift) in CDMX, Mexico
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Main Responsibilities
In this role, the colleagues are responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Credit Analyst are responsible for handling high volumes of inbound and outbound calls on current and past due Corporate CM and Client accounts and/ or Merchants. They negotiate payments as required, also working to resolve the status of each particular account presented. CS are effective in balancing their collection efforts, while ensuring to maintain a positive customer experience, using persuasive communication and negotiation skills.
This role will cover the Night Shift (1 am to 9 am).
Skills & Qualifications
2 years call center, credit, customer service or sales experience
Excellent consultation, persuasion and negotiation skills
Proven problem solving and decision making
Fulltime and schedule availability
Strong verbal communication skills
Ability to work in a dynamic and changing work environment.
Effective communication and teamwork.
Proficiency in MS Office environment
Bi-Lingual (English/Spanish)
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Credit
Primary Location: Mexico-CDMX-Mexico City
Schedule Full-time
Req ID: 24004196