Job Information
Humana Senior Change Management Professional in Carson City, Nevada
Become a part of our caring community and help us put health first
We’re looking for a proactive and strategic Senior Organization Effectiveness Professional to develop, implement, and manage change plans for our sales team.
As business products and strategies evolve this role will ensure our sales team is able to quickly adapt by focusing on the people side of change. This role will use change assessments to identify the impact a change will have on an associate and the way they work. They will then design and develop a comprehensive change plan that anticipates and cares for the needs of associates and leaders. Throughout the change initiative this role may develop or manage communications, change resistance plans, support project management, coordinate resources, drive consensus, track progress, and provide reports or updates to stakeholders. As a natural change agent and champion, the Training team will serve as a key stakeholder and internal customer for this role. Together, the Senior Organization Effectiveness Professional and Training team will ensure the training strategy and timeline is coordinated with other change efforts to ensure our sales team has the knowledge, skill, and capabilities they need to adapt and thrive.
The ideal candidate is a strategic thinker with a passion for continuous improvement, strong project management expertise, and a proven track record of successfully navigating business transitions and transformations. This role will work in a small team within a larger organization effectiveness and strategy team and will be expected to independently drive their own work while bringing recommendations to leaders to further advance our programs and practices. They will influence department strategy, make decisions on moderately complex to complex issues regarding their projects, and exercise considerable latitude in determining the objectives and best approaches in their assignments.
Key Responsibilities
Develop strategies to maximize adoption of change
Design processes as needed to enable the work
Work all stages of a change, from planning to implementation and reinforcement
Identify possible risks and develop a risk mitigation plan
Develop a strategy to address change resistance
Create change communications
Coordinate and manage collaboration between cross-functional teams
Lead meetings and conversations among stakeholders
Measure adoption and change success measures
Cultivate and nurture a change-ready culture
Partner with sales leadership, HR, and other stakeholders to identify needs and priorities.
Ensure change programs align with organizational goals and sales strategies.
Plan, schedule, and manage multiple change mgmt. projects or programs simultaneously.
Coordinate with leaders, stakeholders, and vendors to ensure successful program delivery.
Establish metrics to evaluate the impact of change management efforts on utilization, performance and business outcomes.
Collect feedback and continuously improve programs to address evolving business needs.
Create regular reports to share insights and recommendations with leadership.
Use your skills to make an impact
Required Qualifications
5 or more years of experience in program management, managing or leading change
A solid understanding of how people process and experience change
Proven ability to manage multiple projects with competing deadlines.
Ability to make decisions and make progress in ambiguous situations
Change management certification (https://www.prosci.com/solutions/training-programs/change-management-certification-program) or willingness to obtain within 60 days (company-reimbursed)
Exceptional communication, presentation, and interpersonal skills
Ability to clearly articulate complex messages in a simple manner
Solution-focused with a growth mindset
Ability to influence others to achieve common goals
Strong problem solving and strategic thinking skills
Strong organizational and time management skills
High attention to detail
Passionate about contributing to an organization focused on continuous improvement
Preferred Qualifications
Bachelor’s degree in Organizational Psychology, Organizational Development, Change Management, or related field
Prosci Certified Change Practitioner
Certification in project management (e.g., PMP, Agile) or training (e.g., CPTD) is desirable.
Strong knowledge of sales processes, methodologies, and tools (e.g., CRM software).
Experience in a sales, healthcare, or insurance organization
Experience with instructional design and training technologies is a plus.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-11-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.