Job Information
Oracle Consulting Solution Manager in Carson City, Nevada
Job Description
As a Senior Client Manager, you will join a collaborative team of seasoned practitioners and Subject Matter Experts, managing critical Customer escalations focused on Accounting, Core Financials and Enterprise Performance Management. You will take ownership of complex Customer issues, develop resolution plans, and drive them to successful completion while ensuring a high-quality Customer Experience. You will also build trusted relationships across the org - Sales, Customer Success, Product Management - to In addition, you will capture trends and themes across the Customer Journey and provide continuous improvement feedback in Go To Market, Product Strategy and related forums.
Responsibilities
Responsive Escalation Management: Demonstrate exceptional problem-solving and collaborative orchestration skills by navigating complex escalations with specific focus on Accounting, Core Financials, Enterprise Performance Management and Analytics functionality. Ensure timely and effective resolution, targeting best-outcomes for Customers.
Continuous Improvement: Lead initiatives to enhance our Client engagement processes, leveraging your understanding of business requirements, ability to map needs to solutions and proficiency on the Oracle + NetSuite platform to effect positive change in the Customer Journey.
Cross-Functional Collaboration: Build and maintain strong relationships across Sales, Services, Product, Support and other teams to exchange real-time feedback, execute strategies, and drive successful outcomes.
Go-To-Market Influence: Enhance future Sales & Marketing, Product Management and Customer Success decision-making by portraying current challenges in the NetSuite Customer Experience. Serve as a proxy for the VoC (Voice of the Customer) & VoP (Voice of the Practitioner) in the GTM motion.
Solution Adoption: Work closely with Clients to maximize their adoption of Oracle + NetSuite solutions, ensuring alignment with their business objectives and value expectations.
Customer-Centric Focus: Prioritize the Client experience, across the customer lifecycle, by optimizing time-to-value, adoption rates, and overall satisfaction.
Customer Insights: Gather actionable insights through direct interaction with Customers, Partners and Colleagues. Provide feedback upstream, identifying areas for improvement and growth.
Solution Expansion: Collaborate with Account Management, Consulting and CSM teams to identify and support opportunities to help Customers adopt our solutions.
Customer Success Advocate: Ensure Clients realize the full value of their investment, becoming a trusted advisor and contributing to our Customer Success Methodology.
Team & Thought Leadership: Embrace opportunities to mentor and lead team members, driving continuous improvement and knowledge sharing.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $88,100 to $192,600 per annum.
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.