Dell Senior Engineer, Service Delivery (f/m) – Dell EMC Storage/ Isilon in Capellen, Luxembourg
Senior Engineer, Service Delivery (f/m) – Dell EMC Storage/ Isilon
Deployment Services is part of the Global Support and Deployment Services organization and is focused on delivering world class services to help our customers maximize value of DellEMC Storage, Data Protection and Converged Solutions. Our service Portfolio consists of implementation (design & planning, installation & implementation, configuration & integration, upgrade & expansion), data migration and residency services. Our key objectives are driving world class customer experience, industry leading team member experience and services growth, as well as contributing to the financial success of Dell Technologies with profitable services revenue.
Working within this function, the Delivery Specialist provides implementation support on Dell EMC products involving software, at the customer site, including pre-sales kick-offs, implementation, customization, integration and outline orientation for the customer. They work closely with Dell EMC Sales, Customer Service, Project Managers and other Deploy personnel, Corporate Technical Support and the customer to ensure a smooth transition from start-up to integration/production mode.
The Delivery Specialist demonstrates strong interpersonal skills with all stakeholders.
Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times. Performs according to established safety standards. Reports unsafe situations and recommends improvements.
Supports and reports to the Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned deploy activities when outside the expected duration.
Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Work with the Project Manager to complete end-of-project reports.
Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.
Seeks advice or assistance from Deploy management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with Dell EMC CS or Deploy colleagues to ensure effective resolution of technical issues encountered during implementations.
Installs Dell EMC software products as per the specifications in the Statement of Work, Scope document and the Architecture Design Document. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers and Project Managers in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
B.Sc. degree or equivalent, preferably in a technology-related field.
+3 years' professional experience with Dell EMC storage products, Isilon preferred
Organizational, Presentation and Problem-solving skills.
Ability to work in a team environment and/or on own initiative
Fluency in French, very good English language skills
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
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