AMVETS Jobs

S-263-4

Job Title: Telecommunicator/ 911 Dispatcher - OMJST

Worksite Location: Canton, Ohio 44702

Number of Openings: 2

How to Apply:

APPLY DIRECT to the City of Canton:

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Apply Online: https://www.governmentjobs.com/careers/cantonohio

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Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

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Job Definition:  Performs work involved with emergency and complaint calls directed to the Police, Fire, Water, and Street Divisions and dispatching from a communications center.   Representative Duties: *(The following are intended to illustrate typical duties; they are not meant to be all inclusive or restrictive) Receives telephone calls from the public concerning emergency and non-emergency situations.  Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required.  Maintains records, logs, forms and other materials.  Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral.  Maintains working area, radio and telephone equipment as required.  Assists in training new employees.  Performs all necessary related duties as required or directed.   *Distinguishing Features:  The responsibility of citizens' health, lives, safety and property protection is with the telecommunicator, which requires a specific and controlled performance behavior on the part of the communications center telecommunicator.   Working Relationships: * Relationships are typical with the general public or outside agencies on specialized matters that may include handling difficult relationships or solving minor difficulties.   *Working Conditions:  Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a windowless, no-smoking situation, and with minimal breaks.   *Required Knowledge, Skills, Abilities, and Characteristics:  *Some knowledge of operation and services normally provided by police, fire, water and street departments. Basic knowledge of the community, including location of streets and highways, and important structures such as schools, hospitals and other major facilities.  Working knowledge of office equipment and procedures.  Working knowledge of business English, spelling, and punctuation.  Skill in writing clearly, accurately, concisely, and with appropriate English grammar.  Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer printouts, and public safety reports.  Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications.  Skill in communicating orally with people of various educational, ethnic, and social/cultural backgrounds.  Skill in organizing and analyzing a variety of information and applying selected knowledge, which will be learned after employment, in order to decide on an appropriate and reasonable course of action.  Skill in exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people in various emotional states.  Skill in the use of a typewriter at a minimum of 40 words per minute, to transcribe hand-written copy and/or simultaneous oral communications.  Basic map reading skills.  The ability to deal tactfully and courteously with the public, agencies, and other employees. &nbs