Job Information

CYOS Solutions ICT Delivery Manager in Canberra, Australia

Application closing date: Tuesday, 16 April 2024 • 11:59pm, Canberra time

Estimated start date: Tuesday, 14 May 2024

Location of work: ACT

Working arrangement: It is the AEC's preference for this role to be performed from the National Office in Canberra.

Length of contract: ASAP to 30 June 2025

Contract extensions: 2 x 12 months

Security clearance: Must be able to obtain Negative Vetting Level 1

Rates: $110 - $130 per hour (inc. super)

The Australian Electoral Commission (AEC) is seeking to engage suitably qualified and experienced Information and Communications Technology (ICT) Delivery Managers to lead the delivery of projects/work packages in various teams within the Chief Information Officer Division and the Election Systems Modernisation Program (Indigo Program).

ICT Delivery Managers will play a key role leading small teams (often multidisciplinary teams comprised of employees, contractors, and vendors), to deliver projects/work packages to time, scope, budget, and quality. You will collaborate to develop and deliver strategic priorities, but equally work at an operational/tactical level as needed to drive outcomes.

About the Project:

Infrastructure Team: - The Infrastructure Team is responsible for maintaining the hardware, software, and data needed to operate and manage the AEC's IT infrastructure (on-premises and in the cloud) and network connectivity.

IT Service Operations and Management Team: - The IT Service Operations and Management Team is responsible for the AEC Service Desk and Service Management Teams (i.e. managing support for requests and incidents relating to the AEC computing facilities and IT systems, and enrolment and election queries) and uplifting business capability through improved processes, systems, and knowledge management.

Indigo Program (Tranche 2): - The Indigo Program is a large-scale transformation program to modernise business capabilities and replace core election ICT systems with a citizen-centric, agile technology platform. The Program will transform the AEC's delivery of electoral services and ensure ongoing integrity of the electoral system. Tranche 2 comprises a variety of work packages with a focus on business process re-engineering, data management, legislative compliance and replacing aging systems.

The role will be responsible for, but not limited to:

  • Working with limited direction and reasonable collaboration, lead a small team(s) to develop plans and schedules ensuring the project/work packages delivers value aligned with the AEC's methodologies and business need.

  • Managing allocated program/project resources to execute deliverables on time, within budget and to a high quality against scope.

  • Leading agile ceremonies/team meetings (i.e. as a Scrum Master), effectively identifying and resolving issues, helping to remove impediments, and effectively mitigating and managing risk within agreed tolerances.

  • Communicating effectively with peers and AEC executives to ensure alignment, seek engagement and feedback and highlight successes.

  • Cultivating and maintaining strategic professional relationships with business and, potentially, vendor partners and representatives from other government agencies.

  • Contributing to portfolio/program management and governance practices, including preparing reports and other documentation; assisting with recruitment and procurement activities; and assisting to coordinate business engagement activities.

  • Coaching and mentoring AEC staff as directed in their professional development to uplift organisational capability within the program/project context.

  • Perform additional duties or assume responsibility of functions as directed from time-to-time.

Key Personnel Expertise (Mandatory):

  • Minimum 5 years' experience in managing ICT projects to deliver to time, cost, quality, and scope.

  • Ability to foster team culture and lead small teams, including providing clear direction, effectively oversighting tasks and coaching to build high performance.

  • Excellent written and verbal communication skills, with the ability to communicate with influence, effectively interpret and synthesise technical information, and interact with people with diverse backgrounds and levels of seniority.

  • Exceptional stakeholder management skills, with the ability to build strategic relationships and manage expectations across varied stakeholder groups.

  • Ability to conduct critical analysis and use available information and professional judgement to solve complex problems and implement pragmatic solutions.

  • Ability to effectively manage high volumes of work and competing priorities, including the ability to adapt and respond to change and manage changing team and stakeholder needs.

  • Ability to work with limited direction and a strong commitment to working harmoniously within a team to achieve positive results and support the AEC's strategic direction.

Key Personnel Expertise (Desirable):

  • Tertiary qualifications or industry recognised certification in Management, Project Management, or a similar field.

  • Demonstrated work experience managing/delivering large-scale ICT transformation programs/projects in an Australian Government setting.

  • Tertiary qualifications, industry recognised certification or demonstrated work experience in ICT.

  • Industry recognised certification or demonstrated work experience in Agile ways of working, such as the Scaled Agile Framework (SAFe) and/or SCRUM.

  • Proficiency in using a range of commercial off the shelf and bespoke ICT systems and applications including, but not limited to, the Microsoft Suite, Azure DevOps, Miro and Service Now.


Please provide an updated CV which summarises your skills and experience to fit the job description above as well as a one-page summary (maximum 500 words) addressing the Mandatory and Desirable Key Personnel Expertise.