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Mercy Flight Central Director of Clinical Operations in Canandaigua, New York

Director of Clinical Operations

Canandaigua, NY (http://maps.google.com/maps?q=2420+Brickyard+Road+Canandaigua+NY+USA+14424)

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Description

Application Deadline: April 11th, 2025

Job Summary

The Director of Clinical Operations is responsible for the oversight of the clinical care provided to patients, the operations of the bases from a clinical perspective, and the safe and effective operations of the communications center. Accountable for ensuring compliance with all regulatory agencies, accrediting bodies, and service agreements.

Summary of Essential Job Functions

  • Oversight of clinical leadership team to include clinical education and clinical supervisors, and positions

  • Provide strategic leadership and direction to the clinical operations department

  • Develop and implement operational policies, procedures, and protocols to ensure safe and efficient operations

  • Monitor and evaluate the performance of clinical flight crews, oversight of Communications Center

  • Admin on-call (AOC) or backup/consulting AOC

  • Ensure compliance with Department of Health Bureau of EMS, CAMTS (Commission on Accreditation of Medical Transport Systems and other industry specific standards

  • Relational management with external entities including hospitals, EMS, Fire, 911, and law enforcement agencies

  • Oversight of partner engagement, evaluating and granting approval of event resource and asset needs

  • Oversight of certifications, contracts, and compliance with rule making bodies (DOH, Bureau of EMS, ground EMS agencies, Watkins Glen, URMC, etc.)

  • Oversight and assistance with flight related data collection and reporting – operational review and KPI’s

  • Budget and Resource Management

  • Develop and manage the departmental budget, ensuring cost-effective operations.

  • Allocate resources efficiently to meet operational needs.

  • Identify opportunities for cost savings and process improvements.

  • Department specific policy and procedure drafting and reviewing

  • Relationship management with external entities- specialty transport teams, ground EMS agencies

  • Primary lead in liaison with and management of consulting agreements

  • Participates in Process Improvement Risk Management committee meetings

  • Oversight and participation in external meetings (regional EMS council and high level hospital engagement meetings)

  • Provides clinical operational update at MFC Board of Directors meetings

  • Oversight of controlled substance program compliance

  • Participates in annual performance evaluations for department personnel

  • Performs special projects as assigned

  • Provides status reporting as directed

Requirements

Skills and Qualifications

  • Minimum of Associates Degree, Bachelor’s Degree preferred

  • Minimum NYS Paramedic and/or NYS Registered Nurse,

  • Minimum of 3-5 years of previous leadership experience in a health care/EMS operations environment

  • 3-5 years of experience in air medical transport industry preferred

  • Must be proficient with Microsoft Office Professional software

  • Must possess basic computer competency and keyboarding skills

Physical Requirements

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Must be able to sit for extended periods of time

  • Must be able to lift 20 pounds unaided

Location Requirement

  • Canandaigua-based

Salary Description

113000-120000

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