Job Information
VCA Animal Hospitals Client Care Specialist - Western Veterinary Specialist & Emergency Centre in Calgary, Alberta
We are seeking an experienced Full Time Client Care Specialist to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team! Veterinary experience or certificate is considered an asset. Must be flexible to work days, evenings and weekends.
Why We Need You
As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
What you have to gain
We offer exclusive access to:
Tradeshows, in-house speakers and seminars at our Annual VCA conferences
Interactive learning through our in-house online university (Woof U!)
Industry leading customer service training through VCA’s Client Experience Program
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, employee experience benefits such as paid wellness days and more!
Join Us!
For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at vcacanada.com (http://www.associatevets.com/) or https://vcacanada.com/western
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.