Job Information
Aston Carter Administrative Assistant in Calgary, Alberta
Aston Carter's client is seeking and Administrative Assistant to join their team!
Key Responsibilities
Customer Service:
Answer telephone calls
Answer counter inquiries
Answer customer emails
Repairs:
Receive and process repairs
Ticket/assign to technician
Send estimates when required
Ship equipment back to customer
Create FSB (billing) when applicable
Create Service Bench for warranty repairs
RMA’S (return merchandise authorization):
Obtain RMA for repairs
Obtain customs documents
Obtain RMA for customer’s and project's equipment for credit or exchange
Invoicing:
Create FSB for Demand Services
Create customized invoices for projects
Submit project invoices to customers
Submit invoices for maintenance contracts to customers
Purchasing:
Obtain quotes from Vendors
Create requisitions
Follow-up on delivery
Receive material and create GR in SAP
Distribute material as required
Maintain PO list
Accounts Payable:
Code invoices, get approval & send to A/P for payment
Assist accounts payable when required
Accounts Receivable:
Assist accounts receivable when required
Assist customers with invoicing problems & questions
Service Contracts:
Maintain contract files
Follow-up on maintenance contract renewals with Service Manager
Prepare renewals when needed
Submit invoices to customers
Create Dynamics incidents for calls & repairs
Office/Facilities:
Take care of the day to day needs for the office
Order building supplies
Create Receipts in SAP for items received
Create and maintain all necessary forms required and make them available to all other employees
Order & maintain office equipment
Maintain all files (customers, brochures, parts orders, equipment orders, etc.)
Prepare & send quotes to customers
Create files for orders received
Process FSB
Ordering replacement DOA customer’s equipment
Create warranty claims for repairs when applicable
Assist all the sales people when required
Order business cards
Orders equipment brochures & specification sheets
Prepare binders for customers
Order Demo Equipment
Assist various other departments:
Assist project Management when required
Assist service manager when required, provide information
Assist Finance team when required
Human Resources:
Supply forms to employees
Provide information to employees
Additional Skills & Qualifications
Must Haves:
3+ years of experience (administration, order management, parts technician, service dispatcher, dispatcher)
Microsoft suite experience
Excel intermediate
Nice to Have:
SAP experience
Microsoft Dynamics experience
Education (Business degree would be preferred)
Industry: technology preference, service industry, IT, transportation industry
À propos d'Aston Carter:
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
La diversité, l’équité et l’inclusion
Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :
L’embauche des talents diversifiés ;
Le maintien d’un environnement inclusif par une autoréflexion permanente ;
La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;
L’assurance des opportunités de croissance pour nos gens.
Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.