Job Information
Grundfos CSSC Customer Sales & Support Center Back Office engineer IND in Cairo, Egypt
CSSC Customer Sales & Support Center Back Office engineer IND
Job Description
CSSC Back office Engineer, Cairo, Egypt
What is the job about?
Contribute to a thriving CSSC (Customer Sales and Support Center) Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship
Your main responsibilities
Provide technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
Follow up on Customer interactions within set SLA
Process special orders and inquiries in coordination with the suppliers.
Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation and maintenance issues, etc.
Identify business opportunities and handover to external sales
Ensure customer master data is updated on a portfolio of customers under their responsibility
Communicate, collaborate and provide support with the respective product segment or other suppliers, where local problem-solving is not available
Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets
Support with ad hoc tasks defined by leadership
Your background :
We imagine that you have:
Associate’s or bachelor’s Degree or equivalent work experience (minimum of 5+ years)
Previous experience in Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
Knowledge of business structure, products and key market needs to create a successful Customer-centric experience
Demonstrate working knowledge of SAP (CRM/SD)
Familiarity with MS Office applications
Beneficial to have fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, and identify where the product is built.
Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders
Excellent written and spoken English
What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .
In addition, your day-to-day benefits include:
Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Access to the modern Grundfos Academy to pursue further both personal and professional development
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Do you want to learn more?
If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
Information at a Glance
Job Details
Application deadline:
Workplace: Hybrid Position
Job Location: Cairo, Al Qāhirah, Egypt
Contract Type: Full-Time
Employment Type: Regular