AMVETS Jobs

[The Job You Will Perform:]{arial",sans-serif"=""}

Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience.

Entrusted as a key-member of the site's team to meet or exceed customer expectations and business objectives.

[Mastery of Customer Account Specialist accountabilities including:]{arial",sans-serif"=""}

• customer purchase orders to manufacturing production orders.
• Ensure raw materials and tooling are ordered to support production.
• Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
• Monitor and manage customer inventory levels.
• Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.

Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.

Demonstrate a thorough understanding of plant specific manufacturing capabilities.

Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.

Demonstrates a solid understanding of the business objectives, goals and values of International Paper.

Make daily decisions that maximize customer satisfaction and plant capacity balancing.

Solve problems with technical and business acumen, poise, and a sense of urgency.

Build strong relationships with customer contacts to establish and maintain International Papers competitive advantage of providing customers with a world-class customer experience.

Establish, manage, and enforce correct order unitization.

[Demonstrate a solid understanding of International Papers pricing models including variable contributions levels.]{arial",sans-serif"=""}