Job Information
BCAA Contract Evolve E-Bike Team Lead - Vancouver Island Region in Burnaby, British Columbia
Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
BCAA is hiring a Temporary Full-Time Team Lead, for our Evolve Bike Share Services on Vancouver Island!
This temporary position spans from April 2024 to December 2024, with potential extension into 2025.
Join us as the Team Lead for Fleet Support Services, where you'll spearhead the Evolve Support Team in ensuring our devices across Vancouver Island are clean and have swapped batteries, guaranteeing top-tier experiences for Evolve Ebike Share Members. You'll also provide crucial support and direction to local maintenance contractors to maintain optimal fleet availability and utilization.
BCAA operates the Evolve E-Bike and E-Scooter Share, an extension of Evo Car Share, with hundreds of Evolve E-Bikes deployed across Whistler, Burnaby (SFU), New Westminster, and Vancouver. As a pivotal member of our team, you'll be instrumental in advancing sustainable transportation solutions in our communities.
In this dynamic role, you'll be on the move, with 90% travel across Vancouver Island, covering key areas such as Nanaimo, Comox Valley Regional District, and Victoria. Reporting to the Senior Associate Manager of Operations, this temporary position spans from April 2024 to December 2024, with potential extension into 2025. If you're passionate about sustainable transportation and thrive in a fast-paced environment, join us in shaping the future of micromobility.
Who You Are:
You're a dynamic leader who fosters an engaging and positive work environment through motivation, trust, and integrity.
You're dedicated to delivering exceptional member experiences, always striving to go the extra mi
Collaboration comes naturally to you, as you work with colleagues across the Evolve Team and key stakeholders to achieve business objectives.
You're a change management champion, driving positive shifts throughout the team.
Assisting in training, onboarding, and developing team members is something you're passionate about.
You thrive in a workplace that prioritizes safety and security, actively promoting a culture of workplace safety.
Your attention to detail is impeccable, as you inspect devices and ensure quality workmanship.
Safety is your top priority.
Your organizational skills shine.
You're a hands-on leader.
Your attention to detail is impeccable.
What You'll Do:
Foster an engaging work environment through motivation, trust, and integrity.
Collaborate with Evolve Team members and stakeholders to achieve business objectives.
Champion change management initiatives within the Evolve Team.
Assist in training, onboarding, and developing team members.
Promote a culture of workplace safety and security.
Execute responsibilities and decisions with members in mind.
Ensure team members are updated on safety initiatives and provide necessary equipment.
Conduct audits of safety practices for local maintenance contractors.
Maintain Worksafe compliance at the Fleet Operations Centre.
Collaborate with local maintenance contractors to schedule Support Services team members.
Review daily and weekly reports, taking appropriate action if activity falls behind.
Compile monthly summary reports of Support Services KPIs and make recommendations.
Assist in recruitment and training of new Fleet Support Services team members.
Identify operational efficiencies and make recommendations to Senior Associate Manager Operations.
Regularly review the back office to monitor out-of-service fleets and prioritize actions with Evolve Coordinators.
Assist with infield activities such as device relocation, battery swapping, and cleaning.
Review and track contractors' productivity to ensure daily targets are met.
Report on team relocation activities to ensure devices are moved from clustered areas.
Provide training on cleanliness and detailing standards to new maintenance contractors.
Distribute and install insurance documents, decals, parking permits, or marketing material as needed.
Inspect devices as required and report on their cleanliness, fuel level, and settings to assess the quality of work by team members.
Organize work by reviewing daily requirements and gathering necessary supplies.
Maintain a safe environment by following standards and procedures and complying with traffic and driving regulations.
Update job knowledge by participating in educational opportunities and reading service publications.
What You Bring:
Two years leadership or supervisory experience.
Diploma or certificate in a relavant field or minimum 2 years related experience in operations
Intermediate knowledge of MS/Office Suite
Basic CRM tool knowledge
A valid BC Driver’s License.
Internal Applicants: Please note that this is a Grade 9 role and the internal posting closes on April 16, 2024.
The hourly range for this position is $32.10 to $40.12 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .
Together, Let's Move BC Forward
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.
We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.
To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)