Job Information
M&T Bank Network Control Analyst- Mon/Wed/Fri 7:00am-7:30pm in Buffalo, New York
Overview:
To continually ensure the reliability and accountability of the Bank’s Infrastructure, Servers and Applications through enterprise based technical monitoring systems. Network Control Center strives to achieve 100% overall telecommunications and application up time by supervised 24 x 7 365 intelligent triage, escalation and tracking to resolution. Our goal is to prevent, maintain and resolve all issues prior to experiencing business impact to our customers, partners and colleagues.
Shift: Monday/Wednesday/Friday 7:00am-7:30pm
Primary Responsibilities:
Utilize enterprise monitoring tools to identify, triage and resolve issues. Escalate through proper channels if the problem cannot be resolved .
Troubleshoot network issues including but not limited to Routers, Switches, Wireless, Data Circuits, Servers, Vlans, DNS, DHCP, Routing, SAN, VOIP.
Rotate in holiday coverage in a 24 x 7 x 365 environment.
Build up and maintain relationships with other support functions within M&T Bank.
Create and maintain documentation where applicable.
Adhere to applicable compliance/operational risk controls in accordance with company and/or departmental policies.
Manage the Network Control Center queue in ServiceNow.
The incumbent may be called upon to perform Shift Lead duties as necessary.
Education and Experience Required:
Associate’s degree and a minimum of 2 years’ network/technology experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience
Working knowledge of Cisco routers and switches
Working knowledge of data circuits including but not limited to the following technologies (DSL, Ethernet, Cable Internet, PRI, MPLS, BGP, EIGRP)
Working knowledge of Servers (Hardware and Software) including experience with Windows server OS, VMware, HP and Cisco UCS hardware.
Ability to prioritize multiple tasks in a quick paced environment.
Ability to work effectively as part of a team.
High level of initiative and self-motivation, resourceful, and patient with an iterative process.
Ability to effectively communicate with clients, vendors, and internal support organizations, and quickly determine, manage, and change priorities.
Experience with Microsoft Office applications. Particularly MS Word, Excel & Outlook.
Education and Experience Preferred:
Technology background in High School and/or College. I.e., Major in Technology, Computer Course electives, I.T. related degree.
A+, Network +, Security 2 – 4 years Network Admin experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.