Job Information
TEKsystems Customer Service Representative $17-$20/HR - IMMEDIATE HIRE in Buffalo, New York
IMMEDIATE CUSTOMER SERVICE JOB OPPORTUNITY
OPPORTUNITY TO WORK WITH ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA
EXCELLENT OPPORTUNITY TO GET INTO THE FINANCIAL FIELD IN A GREAT OFFICE ENVIORNMENT, FULL TRAINING WILL BE PROVIDED
SHIFT: MUST BE FLEXIBLE BETWEEN 8AM-8PM EST + OCCASIONAL SATURDAY (AN 8 HOUR SHIFT WILL BE ASSIGNED TO YOU)
BUFFALO, NY (ONSITE ONLY)
$17/HR - $20/HR
Qualifications:
2 years of customer service experience
Microsoft Office proficient
Excellent communication skills
Responsibilities:
Identify and resolve customer problems in an efficient manner
Gather and analyze information skillfully and develop alternative solutions
Manage difficult or emotional customer situations
Respond promptly to customer needs
Respond to requests and meet commitments
Speak clearly and persuasively in positive or negative situations
Educate clients on the benefits of Northwest products/services
Approach others in a tactful manner and reacting well under pressure
Demonstrate accuracy and thoroughness
Look for ways to improve and promote quality
Demonstrate excellent listening and interpretative skills
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment
Aim to resolve customer inquiries utilizing a First Call Resolution approach
Appropriate use of established call policies and procedures and scripts
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Buffalo,NY 14205.
Application Deadline
This position is anticipated to close on Apr 16, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.