Job Information
Cognizant French Speaking Service Desk Agent in Budapest,BU-Soroksari ut44, Hungary
French Speaking Service Desk Representative
Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.
Job details
Job location : Budapest, Hungary, 9 th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Hybrid work mode: working on-site 1-2x a month/week depending on the project
Service window: depends on the client/project
Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer(Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level
You are
C1/C2 in French language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk is an advantage but not a must
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in different shifts (8 hours/shift)
Have at least High School Diploma
What we offer - Our benefits
Competitive salary
Annual bonus system
Cafeteria package
Risk and accident insurance
Language course reimbursement
Medical services at a private clinic
All You can Move Sportpass
Relocation package