Job Information
Chart Industries IT Service Delivery Administrator (GSC) in Budapest, Hungary
IT Service Delivery Administrator (GSC)
Location: Budapest, Budapest, Hungary, 1083
Company: Chart Industries
Ensuring Chart’s Success…
We are inviting you to join Howden, a Chart Industries Company and become a trusted and valued member of our IT team, which is based in the Budapest Shared Service Centre . As a part of this vital team, you will have the opportunity to report to the IT Service Delivery Manager and manage user service desk requests, both automated and user generated, within defined SLA’s and to provide initial triage and routing for all incidents and requests and be the first point of contact for the end users and the “face” of IT
What Your Day-to-Day Activities Will Be…
To manage global service desk calls by following structured processes, maintaining case records, liaising with relevant departments and ensuring all requests are dealt with effectively
Ability to manage workload according to ITIL best practices
To process all logged calls in a timely manner and within agreed SLA
To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution
To follow documented service delivery processes and to assist with major incident management and escalation
To ensure that the GSC teams achieve targeted KPI’s
To create self-help knowledge articles based on implemented, proven provided solutions
Your Professional Experience Should Be…
Technical capability in Microsoft desktop support
Experience of IT service delivery and using service desk solutions
Experience of following documented processes
Excellent communication skills, both oral and written, in English language
Proficient use of Microsoft Office products
Attention to detail and the ability to rapidly switch between competing priority issues
Chart is an equal opportunity employer...
Howden, a Chart Industries Company is a leading global engineering business who focuses on providing mission-critical air and gas handling products to our clients, helping them to increase their environmental and operational efficiencies. At Howden, a Chart Industries Company , we recognise the value of people and truly believe that by working together, aligned to a common purpose, we all have the opportunity to grow, learn and make a difference. The company’s Shared Service Centre was launched in 2015 and employs more than 140 people who provide support in Finance, Procurement, Logistic, Data & BI, and IT.
Excellent benefits: competitive salary and cafeteria package, Private Medical Services, Group Life, Accident and Health insurance, home office allowance, extra holidays, different recognition items linked to the service time, Well-being initiatives
Development Opportunities: constant learning opportunities, free e-learning courses, the possibility of internal position changes and the chance to shape your own career
Flexible and supportive working environment: opportunity of hybrid way of working, which helps you to find your balance between your corporate and private life
Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs.
Opportunity to be involved in our ESG “Bright Future” initiatives