Job Information
Eaton Corporation Customer Support Representative - German Speaker (Maternity Cover) in Budapest, Hungary
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
What you’ll do:
Your main duties:
Handles inquiries via phone, chat and email from customers and/or internal parties.
Order management: order entry, price checking, order clearing compliant with Eaton's policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Handles a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds customer relationships
Qualifications:
Bachelor’s degree (BSC/BA)
1-3 years of experience in customer support
Skills:
Fluent in German and English
Basic MS Office
SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
Strong communication skills (written and verbal)
Customer Service attitude
Strong attention to details
Punctuality
What we can offer to you:
• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private
Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward
system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance
your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life
balance
• Talent Management and Career Development: We are dedicated to your professional
growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill
room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility:Join a socially responsible organization committed to making a positive
impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing
your hard work and contributions