Job Information
Diageo Customer Experience Credit Controller - Italy in Budapest, Hungary
Job Description :
Job Title: Customer Experience Credit Controller - Italy
Location: Budapest
Contract Term: Permanent
About us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the Function
The Credit Control Stream entails all credit control and collection activities for Diageo Italia market. It ensures accurate operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting.
Service Delivery entails issue resolution and close business partnering with the customer service and sales organization
About the Role
Proactive cash collection
Handle daily order release
Handle customer queries and drive issue resolution (e.g. price, delivery issues)
Manage credit risk (monitor payment behavior of customers and propose credit limit changes)
Manage customer ledgers (up-to-date information about overdue items) according to KPI’s (RC, texting, reconciliation)
Maintain customer documentation/process documentation
Reporting (daily, weekly and monthly reports)
About You
We are looking for an individual who is passionate about offering world-class services to customers and who thrives while participating in complex sales support activities. A creative mind, the ideal candidate enjoys coming up with creative ideas for issue resolution and service/process improvement.
What you will bring
University or College degree and/or 1-2 years proven experience
Speaks English and Italian fluently
Has some financial knowledge or willingness to learn financial transactions
Has strong interpersonal and communication skills
Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)
Is self-confident, accurate and pays attention to details
Benefits
Unique Family Leave opportunity
We work without border - you will work with people from all over the world
You will deal with world class brand portfolio
Wide variety of thematic events, afterwork activities organized by employee communities
Product Allowance to purchase company products from the staff shop
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type :
Regular
Primary Location:
Budapest
Additional Locations :
Job Posting Start Date :
2025-03-25
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
DRINKiQ
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