Job Information
NTT America, Inc. Service Design Manager in Bucuresti, Romania
Who we are
By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.
This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.
What you’ll be doing
Designing and developing IT services focused on infrastructure and cloud technologies, ensuring alignment with business requirements, scalability, security, and regulatory standards
Leading service design efforts, collaborating with stakeholders to gather requirements and define service specifications
Developing service design packages, including architecture, processes, and performance metrics
Integrating cloud services (e.g., Microsoft Azure, AWS) with on-premises infrastructure and managing hybrid cloud environments
Ensuring security compliance in service designs, incorporating protective measures, conducting risk assessments, and developing mitigation strategies
Designing scalable services to optimize performance, enhance efficiency, and ensure high availability and reliability
Creating and maintaining detailed documentation for all service designs, preparing and presenting reports on activities and outcomes
Collaborating with IT and business teams to align service designs with organizational goals, facilitating workshops for feedback, and communicating updates to stakeholders
Identifying opportunities for process improvements and implementing industry best practices to foster continuous improvement
Using Dell EMC, HPE Servers, NetApp, HDS, Brocade for managing data storage and server environments
Using Cisco, Juniper Networks, Palo Alto Networks for designing and managing network infrastructures
Using VMware for optimizing resource usage and deploying virtualized environments
Using Microsoft Azure, AWS for leveraging scalable and flexible cloud computing resources
Using EMC Networker, Veeam, Commvault for ensuring data protection and business continuity through backup and recovery solutions
Using Fortinet, Check Point, Splunk for safeguarding networks, systems, and data with security tools
Using ServiceNow, Dynatrace, Nagios, Zabbix, SolarWinds for monitoring and managing system performance and availability
What You’ll Bring Along
Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or MBA is preferred
Minimum of 10 years of experience in IT service design or a related role, preferably within a regulatory or international organization
ITIL certification is highly desirable. Relevant certifications in cloud and infrastructure technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plus
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in service design and architecture
Ability to work collaboratively with cross-functional teams
Strong organizational and project management skills
Deep knowledge and understanding of service design principles and infrastructure and cloud technologies
Ability to convey complex information clearly and effectively
Collaboration: Working effectively with diverse teams and stakeholders
Adaptability: Adjusting to changes and new requirements in a dynamic environment
Excellent command of both spoken and written English
Ideally, IT Infrastructure and ITIL know-how
What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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What’s in it for you
New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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