Job Information
Expeditors Customer Account Management in Bucuresti, Romania
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
CUSTOMER RETENTION, TACTICAL RESPONSIBILITIES:
Follows up on email communication and incoming documents/preliminary reports, distributing internally to stakeholders
Verifies each shipment number on incoming documents to match internal invoice
Participates in the creation and maintenance of the customer procedure manual and ensures that the operational and customer relations teams take responsibility for instructions.
Sets the right expectations internally and externally with the client regarding the most accurate pre-billing of services provided by Expeditors
Verify that transportation requests (F2F) correspond to pre-billing and requirements
Identify the shipments that do not correspond or do not have the correct values in the preliminary report (Volatiles) ; analyze all the shipments listed in these reports
Validate each shipment to match Expeditors billing
Identifies, marks and fills in the wrong values in the draft report and sends to the pre-billing team for approval
Identify, mark and add missing values in draft report, add cost and send to pre-billing team for approval
Identify, mark and add missing shipments in draft report and send to pre-billing team for approval
Follow up communication with Expeditors' Origin Office and receive confirmations needed for any adjustments in the pre-billing process
Follow up communication with customer and receive confirmations for any necessary adjustments in the pre-billing process
Implement new processes together with the Customer regional/global manager
CUSTOMER DEVELOPMENT, TACTICAL RESPONSIBILITIES:
Collaborates with various departments and branches to ensure the most accurate record of billing data
Maintains lines of communication with all key contacts - locally, regionally or internationally - as needed within the client's organization.
Knowledge:
Knowledge of Expeditors products and services
Knowledge of Expeditors operational systems
Minimum one year operational experience within Expeditors on core products or one of the core products utilized by the customer.
Ability to define, develop and document business processes and procedures.
Excellent computer skills including word processing, presentation and spreadsheet programs.
Demonstrated customer service skills, project management skills, problem solving skills and proven interpersonal skills.
Competencies:
Effective interpersonal skills, including proven ability to listen, comprehend, communicate effectively clearly and concisely to achieve positive results.
Excellent MS Office and CRM system skills
Strong presentation skills
Proven project management skills
Strong analytical skills
Ability to deliver superior results and meet performance requirements - KPIs
Proven problem solving ability
Charismatic person with the ability to easily build relationships with others
Behavior :
Strong emotional capacity
Open to feedback
Initiative and ability to work autonomously with minimal supervision
Represents a model of integrity and pride to all employees and customers
What do we offer?
Private Medical Insurance
Meal Tickets
Bonuses based on Performance
Training and Personnel Development Program
Training and Education Program
Free shuttle service from/to metro station
The position is 2 years definite contract.