Job Information
HP Inc. Operations Specialist with German in Bucharest, Romania
The Channel data Management team, part of Sales operations organization in HP, manages operations delivery and transformational programs implementation across channel partners globally.
Our main mission is to enable data driven channel sales and inventory management with a positive partner experience at the core. As Operations specialist you will be the front line of partner support, engaging directly with HP partners and sales in support of the Data collection and Incentives processes.
Responsibilities
Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
Responsible for partner experience on defined area, driving functional in-depth day-to-day partner interactions and activities.
Conducting regular operational reviews for partners and sales.
Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
Perform partner and sales operations support activities on Data Collection, Financials Claims, Partner Compensation processes
Responsible for partner experience these areas, driving functional in-depth day-to-day partner interactions and activities via email and phone
Lead tactical execution as the front line for Partner inquiries and issue resolution
Conduct regular operational reviews (current status, issues, next steps) for partners and sales
Education and Experience Required:
First-level university degree or equivalent experience; advanced university degree preferred.
At least 1 year of related experience, preferably in customer service, support, procurement, or finance.
Knowledge and Skills:
Mastery of English and good German Skills (Minimum B2)
Strong knowledge of Microsoft Office tools, particularly Excel, Word, share points, automation and VBA skill is a plus
MS Dynamics knowledge is added advantage
Excellent ability to collaborate and network with other groups and functions to reach business objectives
Strong communication skills (e.g. written, verbal, presentation)
Advanced problem-solving and analytical skills.
Excellent teamwork skills and open to learn
Knowledge of the end-to-end process of sales operations
Ability to work in a fast-paced environment and multi-task while paying close attention to detail.
Thank you for taking the time to review our job; if you think it matches your experience and interests, please apply today; we are eager to learn more about you!
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Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).