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Innova Solutions is immediately hiring for a

Position type: Duration: Location:

As a(n) you will:

Job Title: UX Researcher Location: (Remote) Duration: 12+ months assignment with possible extension

Job Description:

• Work in an agile environment, coordinating with people across products and disciplines, balancing business objectives, end-user goals, and technical requirements to assist in the creation of world-class experiences. Responsible for ensuring the user viewpoint is well-represented in everything that the Digital Product teams do, from planning through development, and release. A skilled and curious researcher who can plan, recruit, conduct, analyze, and present user research. Help build whole team buy-in and bring your Product Owner and developers with you through the process, whether through field research, collaborative journey mapping, facilitating a design sprint, or running a usability test. By obtaining and communicating user needs for short-term and long-term visioning, validating experiences in an agile environment, and conducting deeper exploration into concepts that impact multiple project teams, this role will impact customer, prospect, and partner experiences.

• This role is 80% user experience research/analysis and 20% strategic user experience, with opportunities to apply interaction design skills if you have them. Experience with B2B commerce is highly beneficial. Responsibilities:

• Plan and conduct user research as an input into both experience strategy and project execution. Guide teams on best research methods for a given problem, question or challenge. Analyze, synthesize, interpret, and explain research results. Prepare and deliver easy-to-understand, well-designed research plans and findings tailored to a variety of audiences. Plan and facilitate workshops with key stakeholders to gather information and insights. Help drive to consensus. Document and communicate outcomes in a clear, effective, and visually appealing manner. Actively lead and collaborate in discussions and working sessions with cross-functional groups. Interpret user feedback to help guide designers as they develop high-fidelity designs and prototypes. Work independently under general prioritization and guidance of the UX Director. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Specific Deliverables Include: Research Proposals/Plans. Research Results/Analysis Presentations and Leave-Behinds. Personas and User/Customer Journey Maps Required Required Experience:

• Bachelors degree or equivalent experience

• 2 to 4 years in a user experience role, including UX research and UX strategy
• Experience planning, conducting and summarizing user research and design workshops
• Experience with tools such as Dovetail, Lookback, Validately, Qualtrics, or Miro
• Experience using a variety of research methods across the product lifecycle Excellent written, verbal and interpersonal communications skills
• Strong presentation skills, including preparing presentations and presenting them to various local and remote audiences
• Strong consultative skills, capable problem-solving abilities, and ability to build consensus across teams
• Willingness to travel, as needed, to conduct user research

• Comfortable work independently on multiple projects and priorities Additional Preferred Experience

• Degree in Anthropology, Sociology, Psychology, Human Computer Interaction, or similar field

• HVAC and or manufacturing industry experience
• Experience with web and mobile design in an agile environment
• Comfortable working with UX research and design agencies
• Creating and testing Information architectures & Micro-copy
• Working knowledge of graphic design best practices (color theory, brand standards)
• Experience in Figma, Axure, Sketch, Adobe XD, Omnigraffle, Balsalmiq, or other wireframing and interactive p ototyping tools
• Experience leading researchers and/or designers
• Micro-copy experience
• Quantitative research skills The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws."

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you!

Pranit Sankar Associate Recruitment PHONE (312-964-4164) EMAIL (pranit.sankar@innovasolutions.com)