Job Information
Hornblower New York Rider Services Agent - NYC Ferry in Brooklyn, New York
CNYC Ferry operated by Hornblower is seeking a Rider Service Agent for our operation in Brooklyn.
About You: This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity: NYC Ferry Rider Service Agents are our eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Citywide serves. They are responsible for selling tickets, answering questions, and managing queues.
Essential Duties & Responsibilities: Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents). Must be able to accurately and responsibly handle money and tickets and effectively handle cash and credit card sales in high volume and quick-paced environment. Responsible for accurate cash counts and deposits. Promote the Mobile Ticketing App. Act as ambassador who promotes all things ferry. Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned. Most positions require working alone, but some may require working with a partner. Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints. Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales. Communicating with other Rider service agents in other locations regarding vessel delays or other information. Making general announcements to waiting passengers. Maintaining a manageable queue for waiting passengers. Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel. Manning the ticket window or location during hours of operation. Selling ferry tickets via cash or credit card. Selling on-board concessions. This position may require the ability to stand for long periods of time, and work outdoors in all weather conditions. Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external Riders. Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation. Addition duties as assigned.
Requirements & Qualifications: Position requires working on the Brooklyn, Queens and Manhattan waterfront. Previous experience in ferry, transit, hospitality or attraction industry preferred. Experience working in customer service, retail, or visitor services a plus.
Salary range: $17.56/hour
How to apply: 1.Please apply online at https://recruiting.ultipro.com/HOR1007HORNB/JobBoard/a448900a-12b4-425d-93aa-3ae28b272df1/OpportunityDetail?opportunityId=e6c5b019-4c8a-48f4-b3a6-0312b1a40e11
Please indicate agency (DOL) as referral source on the employment application.