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Job Information

BrightSpring Health Services Lobby Attendant - Brooklyn in Brooklyn, New York

Title:Lobby Attendant - Brooklyn

Job Category:Administrative / Clerical

Line of Business:Workforce Services

Branding: ResCare

About this Career Opportunity:

Key Responsibilities

  • Greets visitors and participants

in a friendly manner, determines reason for visit, and guides or directs them

to the appropriate individual or location.

  • May review systems and

information customers provide to ensure they are connected to staff onsite for

appointments and other activities to meet their needs.

  • Collects information from

customers and ensures that it gets to the right person/location/system.

  • Guards and protects the confidentiality

of personal health and other identifying information at all times.

  • Coordinates with department leads

to ensure customers are seen timely and that their needs are met.

  • Tracks customer wait times and

makes recommendations for improvement.

  • Implements processes to

continuously improve customer service.

  • Enters and/or updates customer

information in required system(s) at each visit.

  • May make referral of customers to

other providers, as needed, to meet individual needs.

  • Provides and or coordinates for

the provision of accommodations to serve customers, including language

accommodations.

  • Translates or interprets for

customers as needed (or arranges for such services).

  • Monitors lobby and/or reception

area to ensure that required posters in required languages are in place, that

customer materials are well-stocked at all times, and that reception area(s)

are welcoming to customers and others.

  • Participates as part of the

center’s overall engagement team to communicate issues and resolve any barriers

to providing quality customer service.

WeCare Program Information

The

Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE)

Program provides a continuum of integrated services that evaluate the abilities

and address the needs of Cash Assistance (CA) clients with medical and/or

mental health condition(s) that may affect their employability. Clinical

assessment processes determine clients’ functional capacity outcomes and

ability to achieve the goals of wellness and employment or to apply for and

receive federal disability benefits. The WeCARE program has been successful in

assisting thousands of New York City clients with clinical barriers achieve

self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE

services through the New York City Human Resources Administration (HRA).

Position Requirements

  • High School Diploma or equivalent plus some

post-secondary training or education preferred; or an equivalent amount of

education and experience.

  • Experience in a fast-paced, team environment

that is customer-focused.

  • Exceptional customer service and engagement

skills.

  • Excellent organizational skills and strong

attention to detail.

  • Experience in assessing the need for and

making reasonable accommodations for customers is a plus.

  • Ability to use various electronic systems to

carry out duties and responsibilities.

  • Bilingual or multilingual preferred.

Additional Information

Benefits

Our Company offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

About Workforce Services

Join us in transforming peoples' lives and their communities!ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Lobby Attendant - Brooklyn.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

470 Vanderbilt Avenue, Brooklyn, NY 11238 USA

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