AMVETS Jobs

[Overview The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Bristol guests and cocktail servers while providing excellent guest relations. *[Responsibilities *ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)]{source="" sans="" pro",sans-serif"=""}]{source="" sans="" pro",sans-serif"=""}

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

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``` - Takes customer drink orders. - Properly greet each guest and provide outstanding customer service offering drink and food specials. - Totals bills, presents check, collects settlement, and processes payment.

Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.

Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.

Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.

Prepare cocktails according to recipes, using correct tools and glassware.

Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.

Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.

Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.

Serve food and beverages, ensuring timeliness, completeness, and accuracy.

Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.

Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.

Process payments according to POS and cash handling procedures.

Perform last call.

Maintain bank variance within standard.

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