Job Information
Marriott Duty Manager - The Westin Brisbane in Brisbane, Australia
Additional Information
Job Number 25069896
Job Category Rooms & Guest Services Operations
Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Brisbane%2C%20111%20Mary%20Street%2C%20Brisbane%2C%20Queensland%2C%20Australia%2C%204000)
Schedule Full Time
Located Remotely? N
Position Type Management
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Front Office Duty Manager to join our dedicated team at The Westin Brisbane.
The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. As a 5-star hotel, the property features contemporary, bright guest rooms, a multi-award winning Italian restaurant, Settimo, one of Brisbane's most popular pools and exlusive swim-up pool bar Nautilus, the relaxing haven Heavenly® Spa, and well-equipped Westin WORKOUT® Fitness Studio.
Be where you can do your best work, begin your purpose, belong to an amazing globalteam and become the best version of you.
Role Overview:
As a Westin Brisbane Duty Manager, you will be a key leader within the Front Office Team, overseeing the daily operations of the Rooms department. Working closely with the Complex Rooms Division Manager, this role ensures the seamless delivery of exceptional guest experiences through innovation, engagement, and leadership. The Duty Manager facilitates smooth arrivals and departures, handles guest complaints, and upholds Marriott Bonvoy standards to foster guest satisfaction and loyalty. In the absence of senior leadership, the Duty Manager acts responsible, ensuring guest safety and compliance with emergency procedures.
Key Responsibilities:
Oversee Front Office operations, ensuring smooth check-in and check-out experiences
Anticipate and address guest service needs, handling complaints promptly and professionally
Support and mentor associates, fostering a culture of empowerment, knowledge-sharing, and excellence
Serve as the first responder during emergencies, ensuring guest safety and adherence to procedures
Promote and upsell the hotel’s venues and service to guests, driving revenue growth
Develop strong relationships with guests, particularly Marriott Bonvoy members, to enhance loyalty
Actively participate in problem-solving, reporting issues, and implementing solutions to improve service delivery
About You:
You will anticipate guests' service needs
You will maintain customer loyalty and develop a strong following
Outstanding relationship building skills
Excellent customer service experience
Have at least 2 years of experience preferably within a high-volume environment
Opera experience is highly desirable
Hands on leadership approach with a focus on developing our associates
Confidence and skills to up sell and promote our venues
Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
Passion for the Hospitality Industry
Learn, think and grow and continue to evolve in your role
Maintain a calm demeanor in a fast-paced, high-intensity environment
RMLV certificate is highly desirable
Benefits
The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discretionary Bonus Plan
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great places to work’ certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.