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With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Join one of the fastest growing businesses in one of the world’s largest companies and be responsible for the technical success of global enterprises that run on Dynamics 365. We are a fast-growing team of experienced, customer-facing Sales, Marketing, Customer Service, Supply Chain and/or Finance focused Business Applications architects and we’re looking to add more amazing architects to our team. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. Come join us where you have the freedom to act independently, learn from each other, and grow quickly. We will build a future where customers come to us not only because we provide industry-leading products and services, but also because they gain accelerated value from their investment in Microsoft Business Applications.

This role is flexible in that you can work up to 100% from home; expect up to 50% travel to customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Centricity

• Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence.

• Resolution of Customer Blockers

• Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable IP.

• Identify growth opportunities

• Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

• Technical Leadership

• Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals.

• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

Qualifications

Required/Minimum Qualifications (RQs/MQs):

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field

• AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies

• 6+ years experience working as a technical or functional architect in one or more Microsoft Dynamics 365 Customer Engagement AND PowerPlatform apps at the expert level.

• Knowledge of Success by Design methodology.

• Experience working as a business value consultant.

• 6+ years experience working in a customer-facing role (e.g., internal and/or external).

• 6+ years experience leading technical implementation projects from start to finish deploying one or more Microsoft Dynamics 365 Customer Engagement AND PowerPlatform apps to Enterprise customers.

• Functional or technical certification in Microsoft Dynamics 365 Customer Engagement AND PowerPlatform (expert level).

• Knowledge of Microsoft AI technologies for Dynamics 365

• Language: English (required)

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .