AMVETS Jobs

Tier II IT Helpdesk Technician

Bridgewater, VA, USA

Req #958

Sunday, September 22, 2024

Live an Adventure, Master your Craft, Find your Purpose

At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppresslarge wildfires on the West Coast, we serve with integrity and excellence.

Company Compensation and Perks:

• Pay (hourly)

• Full time position Monday – Friday 7:00AM - 4:00PM (with an hour lunch break).

• Comprehensive Benefits offered

• Medical, Dental, Vision

• HSA/FSA

• Life Insurance, Long-Term and Short-Term Disability

• Employee Assistance Program

• 401(k) with Company Match

• Paid Time Off (PTO)

• Company Wellness Program

Job Purpose:

The IT Technician II will provide Tier 1 and Tier 2 Helpdesk support, including maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and removing hardware and software from computer systems, and supporting the internal IT Help Desk. The IT Technician will be responsible for administration and internal support of the company’s PC’s, printers, scanners, and related equipment. Tasks include end user support, license tracking, ticket generation and completion, and performing PC maintenance, upgrades, and configurations. The qualified applicant will also work closely with the IT Management to ensure compliance with company policies and procedures. This position will also assist with projects as assigned.

Duties:

• Provide application and system specific support and maintenance as assigned

• Support Tier 2 tickets, including working alongside other IT specialists as needed, including supporting back end system administration and project work as assigned

• Provide escalation support for Helpdesk IT Technicians

• Provide both remote and onsite user support for company headquarters and other locations

• Troubleshoot computer equipment when problems reported

• Ensure that all hardware and software installed and operating properly

• Assist with onboarding of new users

• Maintain inventory of all equipment, software, and software licenses

• Report hardware and software issues to vendors and coordinate support

• Perform timely workstation hardware and software upgrades as required

• Document internal procedures

• Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority

• Other duties as assigned

Skills/Qualifications:

• Associate’s degree in Information Systems, Business, Communications, or related field required; Bachelor’s degree is preferred. In lieu of degree, 5 to 6 years of experiences providing IT Helpdesk support is requiredor 2-3 years of related experience with a demonstrated ability to perform Tier I and Tier II job responsibilities

• Must have two years of experience working for a managed service provide or on an IT Helpdesk

• Excellent problem-solving and strong customer service skills

• Ability to multi-task

• Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment

• Strong written and verbal communication skills

• Experience with Microsoft Windows and Microsoft Office Products, including Office 365 and Microsoft SQL Server

• Experience with ticketing and IT asset inventory systems and processes

• Experience supporting end users, applications, web applications, networks/products, and end user computing equipment

• Demonstrates working knowledge of current communications devices and protocols

• Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems

• Strong analytical, organizational, problem-solving, and time-management skills

• Strong teamwork, planning and coordination skills

• Self-motivation, adaptability, and the ability to meet aggressive deadlines

• Ability to obtain a US Passport and can travel domestically and internationally

• Professional Microsoft certifications desired

• Ability to obtain and maintain a DOD SECRET Clearance

• Report writing experience is helpful but not required

It is the policy of Dynamic Aviation to prohibit and eliminate discrimination on grounds of race, color, religion, sex, (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, marital status, or any other characteristics protected by law. It is also Dynamic Aviation's policy to provide equal employment for all and comply with any affirmative action obligations pursuant to the Federal Executive Orders, 11246 and 11375, as amended.

Other details

• Pay Type Hourly

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• Bridgewater, VA, USA