Job Information
Zimmer Biomet Customer Experience Specialist in Breda, Netherlands
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect
The Customer Experience Specialist is responsible for maintaining a high level of service and satisfaction across Zimmer Biomet's Benelux customers. In addition, you would be responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales team and the wider Customer Experience team.
How You'll Create Impact
Providing commercial and administrative support of all commercial activities from the Sales team regarding customers
Being the communication portal between the Sales team, back office and customers
Order processing and making reservations for instruments to be borrowed in connection with the surgeries
Handling the Order Management (providing accurate delivery dates, pricing information, order status, et cetera)
Allocating products
Being involved in inquiries
Preparing immediate deliveries/transfers of products
Handling order entry and checking price agreements and conditions
What Makes You Stand Out
Fluent in Dutch and English, in both speech and writing.
Knowledge of French would be beneficial but not essential
Strong proactive communication skills
High level of being driven and persistent
Great attention to detail
Strong customer focus and responsiveness
Ability to demonstrate a high level of flexibility
Your Background
Solid professional experience operating within a Customer Service environment
Knowledge of product, anatomy and physiology
Preferably experienced in production planning
IT literate (MS Office, SAP, Salesforce)
MBO/HBO education in Business or Administration, or equivalent through professional experience.
EOE/M/F/Vet/Disability