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Vail Resorts Front Desk Agent - Breckenridge DoubleTree - Winter Seasonal in Breckenridge, Colorado

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations

Responsibilities include:

  • Provide prompt service and actively seek opportunities to drive Guest satisfaction

  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

  • Manage, resolve or escalate any and all Guest complaints quickly

  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

  • Attend all Front Office meetings

Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Excellent interpersonal and communication skills

  • Commitment to delivering a high level of customer service

  • Ability to work under pressure

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

Benefits include:

  • Free Ski passes for employees and dependents

  • Discount lift tickets for friends and family

  • Free ski lessons

  • Discounted lodging, food, gear and mountain shuttles

  • Discounted bike haul & golf

  • Medical, Dental, and Vision plans (full-time positions)

  • 401(k) Retirement Plan

  • Excellent training and professional development

Enjoy the perks of a DoubleTree Employee and a Vail Resorts employee with just one job. Our staff at the DoubleTree gets twice the reward by holding only one job. Part of the Vail Resorts Family and DoubleTree team member, you reap the benefits of both companies (free ski pass for all Vail Resorts operated properties and all the lodging discounts for DoubleTrees nationwide). The staff at The DoubleTree live up to the brand’s reputation by offering a warm and welcoming stay to every guest. There is a high expectation of phenomenal customer service but it comes with a high reward of amazing team members. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 250187

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