Job Information
NTT America, Inc. CC DACH_Service Management_VW FS_Service Lead with German in Brasov, Romania
Who we are
The Service Delivery Manager is responsible for the "end-to-end" management of IT services, from strategic planning and design to operational delivery and continuous improvement: plans, organizes, coordinates and develops services for the customer.
What you'll be doing
Responsible for the commercial, financial, technical, and professional execution
Maintenance of contract documents
Project-specific Change Request (CR) management
Ensuring compliance with processes for project initiation, execution, and closure
Overseeing the order processing, project procurement, and invoicing processes
Planning, execution, monitoring, and controlling, including SLAs
Defining necessary project processes, integrating, and coordinating them, and documenting them appropriately in the service manual (formerly project or operations manual)
Planning, execution, and management of quality assurance and risk management
Escalation authority
Planning and execution of resource allocation in collaboration with Cluster Leads
Ensuring customer satisfaction and regularly collecting customer feedback through satisfaction surveys
What you'll bring along
Bachelor’s degree in a technical field would be preferable
At least 5-7 years of management experience within the Application Management Services field
In-depth understanding of various methodologies, with specific expertise in ITIL and Agile frameworks
Customer Orientation and Relationship Management skills
Excellent people management skills
Excellent communication and project management skills
Assertiveness, business orientation, analytical thinking
Excellent command of both spoken and written English and German
What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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