Job Information
Medtronic Principal Education & Training Specialist in Brampton, Ontario
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
MAIN PURPOSE OF JOB
The Principal Training and Education Specialist is a customer-facing full-time position responsible for driving novel Education and Training programs for Medical/Academic Professionals, Sales and Marketing Associates on diagnostic, procedures, to increase technology and product adoption to improve patient outcomes. Internally the primary focus is the enhance and develop sales performance of the affiliate through implementation and execution of sales/marketing learning and development. There is also a strong focus to engage HCPs participating in Medtronic-sponsored programs in a robust educational dialogue regarding the Company’s product(s) & therapeutic areas of focus.
MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):
• Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
• Ensures training program(s) meets company and customer objectives.
• Maintains communication with customers to ensure effectiveness of training.
• May utilize trainers with technical expertise.
• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Formulates and executes training and education programs, including objective setting, curriculum and material development, instruction methodology and key success measurement indicators for:
• Sales Associates
• Marketing Associates
• HCPs
• Association partners
• Ensures training program(s) meets company and customer objectives.
Internal :
o Manage sales training function and efforts for the Business regions, to increase sales performance and enhance sales force competency
o Provides leadership and support to the Sales and Marketing team members with focus on current and future clinical initiatives to ensure an outstanding patient onboarding experience and successful product launches.
o Maintains communication with customers to ensure effectiveness of training o Manage sales training function and efforts for the Business regions to increase sales performance and enhance sales force competency.
o Obtains information needed to prepare training programs; Plan, develop, coordinate and monitor training programs; determines methodology; and execute training
o Maintains communication with customers to ensure effectiveness of training
External:
o Collaborates with internal partners as required for programs, projects or individual situations, including Clinical Research, Marketing, Legal, Regulatory, Sales, etc.
o Continues HCP contact to ensure ongoing needs are understood and that team and program development are aligned with those needs.
o Creates, reviews and updates standard operating procedures and work instructions as required.
o Adhere to education and training compliance and monitoring processes and standards.
CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education
DIFFERENTIATING FACTORS:
Autonomy : Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower level specialists.
Organizational Impact : Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area.
Innovation and Complexity : Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation. Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems.
Communication and Influence : Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making.
Leadership and Talent Management : Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.
Required Knowledge and Experience : High School Diploma or equivalent with 11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience (OR Associate's Degree with 9+ years experience OR Baccalaureate Degree with 7+ years experience
REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION
• High School Diploma or equivalent, or;
• Associate’s Degree, or;
• Bachelor’s degree.
JOB EXPERIENCE
• 11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a High School Degree, or;
• 9+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with an Associate’s degree, or;
• 7+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a bachelor’s degree.
SKILLS/COMPETENCIES
• Proven effectiveness in planning, coordinating with and reporting activities to Operations Head
• Ability to demonstrate impact and success achieved as an educator in measurably improving performance and compliance to target operating and/or service standards
• Proven communication, listening and motivational skills
• Experience in digital training platforms
• E-learning
• Skilled Presenter- Experience training big groups of people.
• An effective education coach at the frontline advisor level
• Available to travel in and out of the country
PHYSICAL JOB REQUIREMENTS
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .
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