AMVETS Jobs

Summary As a Contact Representative at the GS-0962-3, you will be part of Retirement Services, Office of Personnel Management. If selected, you will be responsible for providing support through the performance of a variety of routine tasks. This is an Open Continuous announcement. You must reapply every 90 days to remain eligible for consideration. See additional information section for referral guidance. Responsibilities Answering a wide range of customer inquiries received by telephone, email, written correspondence and facsimile. Using automated or other systems in the assigned office, track cases, monitor workloads, input workload information, and/or correspondence assigned to the office. Performing filing and imaging functions for various records, claims, forms, and miscellaneous material. Labeling and assemble case files in specified order. Managing incoming and outgoing mail. Requirements Conditions of Employment Must be a U.S. Citizen or National Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration) Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Complete the initial online assessment and USAHire Assessment, if required) This position is eligible for inclusion in the bargaining unit. The union that represents employees in this position is the American Federation of Government Employees (AFGE) Local 2450. Qualifications For the GS 3: Your resume (and/or transcript if necessary) must clearly show that you have the qualifications described below. You can use experience, education, or a combination of the two to qualify. Experience: You must have at least six months of general experience of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position. OR Education: You must have one (1) full year of education above the high school level. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.) Transcripts are required if relying on education, in whole or in part, to qualify. OR Combination of experience and education: You must have a combination of A and B as described above. To calculate the combination, divide your total months of experience by 6, then divide your semester hours by 30 and add the two percentages. If the total is 100%, you meet the minimum qualifications through a combination of experience and education. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of experience is considered to be 40 hours of work per week. Applicants wishing to receive credit for such experience must clearly indicate their duties and responsibilities for each position and annotate the number of hours a week spent in each position. This may be reflected on the resume as either hours work or fulltime. Education There are no educational requirements for this position. Additional Information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period, at any time a vacancy becomes available. The initial cut-off date for referral consideration is April 14, 2024 and thereafter, as vacancies occur. Period of Eligibility: Your application will remain active for 3 months from the date it is received. After 3 months, to receive further consideration, you must submit a new application package. Initial consideration will be given to candidates whose applications have been received before the first cut-off date. Qualification requirements must be met for those applications submitted by the first cut-off date. ONCE ALL POSITIONS ARE FILLED, THIS ANNOUNCEMENT WILL BE CLOSED WITH NO FURTHER NOTICE. This job opportunity announcement may be used to fill additional similar vacancies across OPM. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire