Job Information
Amazon Senior Technical Program Manager, FPDS in Boston, Massachusetts
Description
Amazon Foundational People Data Services (FPDS) is looking for an experienced Senior Technical Program Manager (TPM) to design, deliver and manage programs and projects across the PXT (HR) technology stack, but with a focus on Smart Forms Builder Tools.
Amazon's HR mission is to build a workplace for Amazonians to invent on behalf of our customers. Amazon’s volume and diversity in employee populations is massive and unique. This requires highly reliable, scalable and customized solutions that allow us to build and iterate quickly. Amazon has outgrown third-party systems that Amazonians once relied on. This inflection point is an opportunity to deliver innovative solutions that are customized for our unique environment and powered by AWS.
In this role, you will lead and influence a complex program with Steam-level visibility while coordinating across product and engineering teams that span across multiple L8 and L10 leaders. This program is re-imagining how Amazon PXT can organize into federated domains and micro-services as a way to scale, while still providing a seamless and integrated experience for Amazonians across the world.
As an ideal candidate for this opportunity, you are a creative, demonstrated leader with superior analytical abilities and a passion for solving customer problems using technology. You have experience in listening to diverse sets of customers, defining projects, removing bottlenecks, and writing detailed specifications. You not only deliver in innovative ways, but you also know how to measure and repeat success time and time again. You are passionate about our customers and your verbal and written communication make your stakeholders just as excited as you are.
Key job responsibilities
• Assemble a project team, assign individual responsibilities, identify appropriate resources as needed, and develop schedules to ensure timely completion of the project.
• Independently lead projects and deliver expert level solutions based on thorough analysis of business requirements, and work collaboratively across the organization to identify opportunities for process improvements.
• Influence the architecture, design, implementation, testing, and deployment of software solutions by SDEs.
• Assess the right balance of risk to allocate the right resources, remove bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.
• Collaborate with business stakeholders to develop product requirements.
• Clearly communicate goals, roles, responsibilities, and desired outcomes to cross-functional project teams.
• Support and enhance existing products with thoughtful and measurable impact.
A day in the life
You’ll be meeting with stakeholders, understanding complex, cross-team challenges, and designing solutions for goals and initiatives. You’ll work closely with SDMs, PMTs, TPMs, SDEs, and Principal Engineers on the technical design, work backward planning, dependency mapping between teams, prioritization, risks and tradeoffs, and delivery to customers. You’ll communicate your goal status with crisp, accurate, timely updates to leaders which earn trust. You’ll lean in, solve problems, eliminate blockers, and escalate hotly debated topics with excellent, well-written docs. You’ll look around multiple corners, identify risks, and devise innovative ways to resolve issues while delighting your customers with solid, on-time solutions.
About the team
In 2019, we built Smart Forms, an innovative experience that allowed us to deliver new workflows to Amazon’s global employees, managers and HR Admins. Workflows in Smart Forms result in validated, approved and integrated transactions, which would have previously turned into unvalidated manual work. The product abstracted away common patterns in a way that allowed us to rapidly standup new workflows in days as opposed to traditional development which would take months. With over 1 million transactions processed per month, we are excited to finally productize our approach by providing these features as builder tools for other Amazon teams to leverage.
Our new strategy will allow teams to individual domain teams to build on behalf of Amazonians in a way that scales. The timing is perfect as Amazon moves away from the third-party (3P) systems we once relied on to first-party (1P) solutions that scale.
We are open to hiring candidates to work out of one of the following locations:
Boston, MA, USA
Basic Qualifications
5+ years of technical product or program management experience
6+ years of working directly with engineering teams experience
4+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
Experience building and evaluating system-level technical design
5+ years of hands-on work managing complex technology projects experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.