Job Information
Beth Israel Lahey Health Patient Access Representative, 9-5:30PM in Brookline, Massachusetts
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)
GENERAL SUMMARY: Schedule, process and admit patients to the hospital according to proper procedure. This position's hours are Monday through Friday, 9-5:30PM
Job Description:
PRINCIPAL FUNCTIONS:
1. Department Specific Responsibilities :
Responsible for the reception of patients and public:
Greet patients and determine appropriate service area.
Provide information on patient location to family members, MD, hospital staff and general public.
Answer telephones.
Promote positive customer service atmosphere
2. Responsible for the efficient registration process for all inpatients and outpatients:
Pre-register or pre-admit patients in computer system from information received on booking forms.
Receives patient, enters in computer system complete and accurate required admission data from patient or responsible third party.
Obtains necessary signatures on inpatient admissions and outpatient registrations.
Screens all admissions and registrations for compliance with appropriate utilization of services and compliance with Federal, State and third-party mandates for managed care. Obtains approval before processing patients.
Provides appropriate forms to various hospital departments and staff.
Obtains deposits as directed and delivers same to appropriate staff persons.
Ensures timely processing/transport of patients and admission/registration forms to appropriate area.
Secures medical records on new patient arrivals.
Performs order entry on selected patients for specific testing.
3. Responsible for dissemination of information on Patient Rights:
Ensures that all patients receive information regarding their rights as a patient (verbal and written).
Ensures that all inpatients receive information regarding Advance Directives and that the Advance Directive status is indicated in the computer and on the Advance Directive Receipt of Information form.
4. Handles urgent and emergency admissions in an appropriate manner:
Records urgent and emergency admissions and Extended Observation patients on appropriate log.
Obtains complete and accurate information on all urgent, emergency, and observation status patients.
Files appropriately/check form MD orders, surgical consents, history and physical, etc., on all patients. Ensures MD orders are attached to charts.
5. Performs other related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
High School graduate, two years post High School preferred
One year related experience. Excellent interpersonal and organizational skills. Typing, word processing and computer skills. Medical terminology.
Strong experience in a customer service position
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled