Job Information
Robert Half Desktop Support Analyst in Boston, Massachusetts
Description
Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems.
Responsibilities:
Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.
Complete ticket entries for all reported incidents and requests in the ticketing system.
Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.
Provide assistance and training to end-users regarding hardware/software usage.
Maintain and deploy software updates and patches.
Monitor and handle scheduled backups of systems.
Assist in the implementation and support of cloud-based systems.
Cooperate closely with the IT team, providing feedback and taking direction.
Document procedures, standards, best practices configurations, settings, etc.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology or a related field.
At least 2-3 years of experience in a similar role.
Profound knowledge of Windows environments, including Desktop and Server Operating Systems.
Experience with ticketing systems.
Excellent knowledge of IT protocols, cloud platform management, network management, and information security principles.
Excellent analytical and problem-solving skills.
Excellent communication skills, both verbal and written.
Self-starting individual with a desire to learn.
Ability to handle confidential and sensitive information with discretion.
Must be able to work efficiently in a fast-paced environment.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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