Job Information
HEI Hotels and Resorts Complex Reservations Coordinator in Boston, Massachusetts
About Us
Revere Hotel Boston Common is shaped by the local culture and rebellious, independent spirit fueling Boston since its founding. We are an independent property part of the Curator Hotel & Resort Collection. Highly engaged, dynamic, innovative team members are what brings us all together. We get excited to share the story of Paul Revere’s ride and discuss the rich history of Boston.Why choose to work for an independent? Every experience is expected to be crafted, yet never scripted. We offer health, dental, vision, wellness incentives, employee discounts on a variety of goods with You Decide, paid time-off programs and more! Are you excited yet? Apply now!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests during the reservation process. This is a complex on-property position with Revere Hotel Boston Common and Hyatt Regency Boston Harbor. Individual can be based at either property.
Responsibilities
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Manage reservations tasks after the group contract turnover: enter group rooming list or create group booking link for individual reservations, route billing, send pickup report and rooming list as requested, perform post-stay audit.
Attend group pickup and group resume meeting weekly.
Enter crew manifests monthly and route billing.
Send and process secure payment link for individual reservations upon request.
Respond to all reservations related inquiries that come via email in a timely and professional manner.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
This is a complex on-property position with Revere Hotel Boston Common and Hyatt Regency Boston Harbor. Individual can be based at either property.
Qualifications
Can communicate well with guests.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access, read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
MS Office application knowledge
Detail oriented,
Ability to sit for extended period of time.
Proficiency with Opera reservations system is a plus.
Experience in a hotel or related field preferred
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
DailyPay - Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job LocationsUS-MA-Boston
Posted Date4 weeks ago(4/3/2024 5:08 PM)
Requisition ID2024-47161
CategoryRevenue Management and Reservations
Position TypeRegular Full-Time
FLSA StatusNon-Exempt
Location NameRevere Hotel Boston Common