Job Information
Insight Global Application Support Specialist in Boston, Massachusetts
Job Description
Insight Global is sourcing an Application Support specialist to join the Commonwealth of Massachusetts to provide technical support for software applications used within the EOPSS agencies' portfolio. This highly motivated individual will have a strong combination of technical expertise that includes troubleshooting, diagnosing, and resolving issues related to both enterprise and end-user applications, ensuring the systems operate efficiently. You will cross-collaborate closely with various departments to address all user concerns, coordinate software upgrades, implement fixes, and provide the smooth functioning of software tools.
Responsibilities include:
Provide day-to-day support for business applications, resolving user issues promptly and efficiently.
Troubleshoot and diagnose technical issues related to software applications, including issues with functionality, performance, and integration
Respond to and resolve application-related service requests through the helpdesk or ticketing systems.
Investigate and diagnose issues related to application performance, bugs, and system errors.
Track and document issues, resolutions, and service requests for future reference and reporting.
Perform routine system checks and monitor the performance and availability of applications.
Ability to explain technical issues in simple terms with cross-functional teams and non-technical users.
Compensation:
$55.00/hr to $60.00/hr
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Bachelor's degree in Computer Science, Engineering, Information technology, or a related field. (Or equivalent practical experience.)
Professional experience in the safety and security domain
5+ years of experience in application development and support
Experience in troubleshooting and supporting enterprise applications (ERP, CRM, .Net, Java and other business intelligence tools)
Experience with ETL and data system monitoring tools, application performance management, and issue tracking systems (ServiceNow, Jira) Microsoft Certified Solutions Associate (MCSA), CompTIA A+, or similar certifications.
ITIL (Information Technology Infrastructure Library) certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.