Job Information
Trinity Health Sr Patient Service Representative OBGYN in Boise, Idaho
Employment Type:
Full time
Shift:
Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties.
Our ideal candidate is friendly, detail oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families both in person and on the phone. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
High School Diploma or equivalent required
Two or more years of experience in a medical office setting preferred
Electronic health record (EHR) experience required
Medical terminology required
Experience with process improvement or lean philosophy preferred
ESSENTIAL FUNCTIONS:
Must be proficient in the requirements of the Patient Service Representative
Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations
Maintain operations by following policies and procedures and reports needed changes
Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Ability to process incoming and outgoing referral requests
Files incoming medical reports and correspondence
Assembles new patient medical records in accordance with policies and procedures
Receives, processes, and documents referral requests to and from the office
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers (https://www.saintalphonsus.org/careers/search-openings/details?j=00137722_Speech%20Therapist%20PRN) to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran