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Cradlepoint Operations Support Specialist in Boise, Idaho

Headquartered in Boise, ID, Cradlepoint is the global leader in software-defined and cloud-delivered network solutions for connecting people, places and things over wired and wireless broadband. We are looking for a passionate and energetic professional to join our Operations Team in a fast paced and growing technology industry. The Operations Support Specialist will work closely with our distributors, partners, customers and Sales to collect, provide, and process information in response to inquiries, concerns and requests related to customer account issues. This position is a key link in communication with our customers, internal and external for account related issues. If you have an “all hands-on deck” attitude, enjoy a large amount of responsibility and like to experience a sense of accomplishment every day, this position is for you!

  • Provides exceptional Customer Service by always being available for customer’s emails and phone calls

  • Ensures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact

  • Diligently assist in fixing account data issues to keep customer accounts in compliance and operating effectively

  • Work with distributors, partners, customers and sales to assist in gathering information and fixing any licensing/device related data irregularities

  • Ability to prioritize and multitask for maximum efficiency without sacrificing accuracy

  • Recommends process improvements in support of improved customer service

  • Excellent organizational and time management skills

  • Detail oriented work ethic

  • Assists in achieving the goals of the department and the business by performing other duties as assigned

  • High school diploma or equivalent

  • Proficient PC skills including e-mail, routine database activity, Word, Excel, etc.

  • Strong communication skills (written and verbal)

  • Possess a strong work ethic

  • Self motivated

  • Ability to prioritize and organize to hit deadlines

Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.

  • ID: 2020-1854

External Company URL: www.cradlepoint.com

Street: 1111 W. Jefferson St.

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